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Wage Claims Process FAQ

The Frequently Asked Questions (FAQs) provided below highlight topics and specific questions that are often asked of the Illinois Department of Labor (IDOL). The information provided in the FAQs is intended to enhance public access and understanding of IDOL laws, regulations and compliance information. 

The FAQs should not be considered a substitute for the appropriate official documents (i.e. statute and/or administrative rules.) Individuals are urged to consult legal counsel of their choice. Court decisions may affect the interpretation and constitutionality of statutes. The Department cannot offer individuals legal advice or offer advisory opinions. If you need a legal opinion, we suggest you consult your own legal counsel. These FAQs are not to be considered complete and do not relieve employers from complying with applicable IDOL laws and regulations.

1. I filed a claim for Unpaid Wages. What should I do now?

After your claim has been filed, you will receive a notification by mail with a claim number. If you have not received a letter from IDOL, your claim is still in process.​

2. What is the claims process?

The Department contacts your employer regarding your claim. Employer is given the opportunity to pay the claim or dispute the claim.

 

If the Employer pays the claim the Department will mail you the check.

 

Once the Department receives your response both responses will be reviewed to determine if a hearing is proper.

 

If you have not received a letter from IDOL your claim is still in process.​

View the Wage Claim Process Diagram.

3. How Long Will It Take To Resolve My Claim?

The time it takes to process a claim varies from case to case.

 

There are a number of factors that can potentially speed up or slow down the process:

 

  • The facts and strength of the claim;
  • If your records are complete and you provide paystubs, payroll records, vacation policy, etc.​;
  • How responsive your employer is;
    • ​If your employer is cooperative and your records are complete, the process is faster.
    • If your records are incomplete or your employer is uncooperative, it may take longer.
    • Finally, the Department will keep you informed in writing if we need additional information.

 

If you have not received a letter from IDOL your claim is still in process.​

4. What if I have more information to provide regarding a claim?

If you have additional information to provide you can send it to us by email, fax or regular mail. Please include your file number on all correspondence.

 

Email: DOL.Wages@illinois.gov

 

Fax: 312-814-1210

 

Mailing Address: 160 North LaSalle Street, Suite C-1300 Chicago, Illinois 60601-3150​

5. What if I am still waiting for a hearing date?

If there is to be a hearing, you will be notified in writing and the hearing date will be on the Department's web site.

6. What if I already had my hearing and have not heard from the Department?

If you are awaiting a decision, the normal time is approximately 90 days. If you have a change in address or telephone number, e-mail it to DOL.Hearings@illinois.gov​​​​